Terms of Service

1. Your account

You need an account to use FlatHours. Give us accurate details, keep your password to yourself, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under it. A seat is for one person: sharing a single login between several people is not a substitute for buying seats.

2. What it costs

Current list prices are on the pricing page: a Free plan at no cost, Solo at $9 per month, and Team at $6 per seat per month, in US dollars. Annual billing charges ten months for twelve. The Free plan is limited to three projects, three clients and three invoices per month. Paid plans carry no usage limits.

3. The price promise

If we change list prices, an existing paid subscription keeps the price it signed up at for at least twelve months from the change, and we will email you before anything takes effect. We will not introduce a usage-based fee for invoices, projects, clients, tasks, or a percentage of collected payments, on an existing subscription. If we ever break that, you can cancel and export everything, and nothing in these terms restricts that.

4. Billing and cancellation

Subscriptions renew automatically until you cancel. You can cancel any time from your billing page, and the cancellation takes effect at the end of the period you have already paid for. We do not prorate partial periods. When a paid plan ends, your account drops to the Free plan: your invoices, time entries and history stay, and stay exportable. We do not delete or lock your data to pressure you into renewing.

If a payment fails we will retry and email you. If it stays unpaid we may move the account to the Free plan rather than close it.

5. Getting paid by your clients

Payments run through your own Stripe account, which you connect. Your clients pay you directly and Stripe's own terms govern that relationship. We are not a party to the agreement between you and your client, we do not hold your funds, and we are not responsible for whether a client pays you. You are responsible for the accuracy of your invoices and for your own taxes.

6. Your data is yours

You own everything you put into FlatHours. You grant us only the permission we need to run the service for you: to store your records, render your invoices, and send the email you ask us to send. We do not sell it, and we do not use it to train machine learning models. Export is available to you at any time without asking. The Privacy Policy covers how we handle it.

7. Acceptable use

Do not use FlatHours to:

• •Send fraudulent invoices, or bill anyone who has not agreed to be billed.
• •Send bulk unsolicited email through the client portal or invoice delivery.
• •Break the law, infringe someone's rights, or handle payments for anything illegal.
• •Reach for another organization's data, probe the service for weaknesses without asking us first, or interfere with anyone else's use of it.
• •Resell FlatHours as your own product.

If you find a security problem, email [email protected]. We would rather hear from you than read about it.

8. Availability

We work to keep FlatHours running and to give notice before planned maintenance, but we do not offer a contractual uptime guarantee on the published plans. If you need one, write to us and we will talk. We may change or retire features; if we remove something you rely on, we will say so in advance.

9. Ending the agreement

You can stop using FlatHours whenever you like and ask us to delete your account. We may suspend or close an account that breaches section 7, that goes unpaid, or that we are legally required to close. Except in cases of clear abuse, we will give you notice and a chance to export your data first.

10. Warranties and liability

FlatHours is provided as is, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost revenue. Our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

Keep your own backups of anything you cannot afford to lose. Export is one click away.

11. Changes to these terms

We may update these terms. For material changes we will email account holders before they take effect, and the effective date at the top will change. Continuing to use FlatHours after that means you accept the new version. If you do not, cancel and export your data.

12. Governing law

These terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts located in Illinois, and both of us consent to that venue.

13. Contact

Champlin Enterprises, LLC, 1449 S Michigan Ave, Ste 13946, Chicago, IL 60605, United States. [email protected].